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Easy Setup. Better Knowledge. Faster Actions. Performance Improvement
Service Center work automation is the answer to your business challenges. |
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Are you looking for a paper less office |
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Don't work by just exchanging emails and telephone reminders. Have employees create, expose and manager
their work services in IT, HR, Finance and the rest using online web portal. |
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Do you want to ensure a consistent Policy |
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Set rules at one place and control process behaviour in the whole company. Set up authorised signatory lists (ASLs), condition based work flows, notifications, alerts
and ensure consistent operations. |
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Do you want quick monitoring dashboards |
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Configure what you want to see on one click every day. Depending on
assigned permissions, you can track processes and its transactions such as IT Helpdesk
operations, Product complaints etc. |
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Do you need global company tracking of activities on resources |
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Authorized users can search and monitor any operation in the company. With easy
to use tree control you can browse through companies and services . Use data form
filters and run custom reports e.g orders for a product, events in an area etc. |
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Are you tired of looking for emails |
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Make better decisions by using History data provided to requesters and providers
in multiple scopes for their past transactions on any request made. Such as while
reporting problems on a pc users will see all its past information. |
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Are you looking for ways to track your process communications |
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A comments exchange system with alerts within each process, showing them in one
place, results in quick resolution. |
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Are you tired of forgetting routine work tasks |
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Work automation is made simple by filling data forms, entering comments, selecting
providers and just scheduling your routine tasks. Use this feature to launch routine
processes such as maintenance calls to suppliers, send invoice alerts to customers
etc. |
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Do you want to improve work performance |
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Improve performance using features such as configured service levels, integrated
reminders and escalations, summary of per process and overall work performances
and customer feedback. |
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Do you want to setup service desk for your customers |
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Create customer support desk with services such as sales orders,
trouble tickets etc. Same can be done for suppliers and business partners. |
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Do you want a tool that is easy to setup and easy to use |
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With easy to use Settings menu create and organize services under departments. Customers
will use single interface to browse and submit all requests. |
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Are you looking for ways to enhance and integrate your ERP |
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Expose your ERP over web globally to your users, add work flows and new transactions
that are missing such as requisition system. |
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Do you want to reduce process setup time and reuse services |
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Work more
naturally. Every one can define their jobs and services and expose them and others
can reuse them in their processes. |
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Are you looking for standards based product |
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It is developed on ASP.Net platform and is 100% web based. Forms are saved using
XML and external application integration is done using SOA based services. |
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